“If I have seen further it is by standing on the shoulders of Giants”
This famous expression by Sir Isaac Newton signifies that we master the wisdom of our predecessors and move beyond it.
By leveraging our knowledge and experience, you will be able to manage and deliver services better than ever before.
The 3 heads have to work in harmony. This is also true in services where an optimal balance must be sought between
- The human aspect (People)
- What people do (Process)
- The means people need to do work (Product)